Frequently Asked Questions
Everything you need to know about our high-pigment artistry products.
Are your products cruelty-free and vegan?
Yes, Menagerie Cosmetics is 100% cruelty-free and vegan. We do not test on animals, nor do we use any animal-derived ingredients in our formulas.
How long does shipping take?
Orders are typically processed within 3-5 business days. Domestic shipping usually takes 2-7 business days, while international shipping can take 2-4 weeks depending on the destination.
What is your return policy?
Due to the hygienic nature of cosmetics, we cannot accept returns on opened or used products. If your item arrives damaged, please contact our support team within 48 hours of delivery for a replacement.
Do you ship internationally?
We currently ship to most countries worldwide. Shipping rates and potential customs fees are calculated at checkout based on your specific location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.